At Habeeb Charitable Trust, we are committed to ensuring our donors and supporters are satisfied with their donations and payments. This policy outlines our procedures for refunds and cancellations.

Refunds

1. Eligibility: Refunds will only be issued in certain circumstances, including:

  A. If a donation or payment was made in error;

  B. If we are unable to fulfill our obligations or complete a project for which the donation was intended;

  C. If we are legally required to issue a refund.

2. Refund Procedure: To request a refund, please contact us at info@habeebcharitabletrust.org with your name, contact information, the amount of the donation, and the reason for the refund request. We will review your request and respond within 2-5 business days. If the request is approved, we will issue a refund to the original payment method used.

3. Timing of Refunds: Refunds may take up to [number] business days to appear on your account, depending on your payment provider and banking institution.

Cancellations

  1. Eligibility: You may cancel your donation or payment at any time prior to the processing of the payment. Once a payment has been processed, it cannot be canceled.

  2. Cancellation Procedure: To cancel a donation or payment, please contact us at [contact email] with your name, contact information, and the payment amount. We will review your request and confirm if the payment can be canceled. If the payment has not been processed, we will cancel it and no charge will be made.

  3. Timing of Cancellations: If a payment has been processed, it cannot be canceled and must be requested for refund following the Refund Procedure mentioned above.